Job Description
BCforward is currently seeking a highly motivated Automotive Support Specialist – Auburn Hills, MI 48326
Job Title – Automotive Mechanic Support
Location – Auburn Hills, MI 48326
Duration – 12 Months Contract
Pay Rate - $28/hr onW2
Shift – 8-hour shift between 8:00 AM and 11:00 PM Eastern Time, M-F, and Saturday 9 a.m. to 6 p.m. (shifts may vary).
About the Role
We are seeking qualified contractors to fulfill the role of a Mechanic Specialist, who will leverage their call center experience, customer service skills, problem-solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.
This opportunity is open to individuals located in the Auburn Hills, MI, and surrounding areas.
The project hours of operations will be Monday – Friday, in which the candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary).
Key Responsibilities
· Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction
· Utilize a defined six-step diagnostic process to resolve automotive concerns
· Research and apply relevant products and repair information using available databases and tools
· Perform follow-ups on open tickets and ensure successful resolution and closure
Deliverables or Project Scope
· Maintain high levels of customer satisfaction through accurate and timely technical support
· Communicate product issues and insights into Quality, Engineering, and Technical Advisor teams
· Document and update ticket status, ensuring compliance with resolution protocols
· Support continuous improvement by sharing feedback and technical findings with internal teams
Collaboration Tools or Platforms
· Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)
· Dealer Information Software and Diagnostics Tools
· Internal ticketing and call management systems
· Client's North America Product databases and liaison resources
Qualifications
· High School Diploma or GED equivalent
· Minimum of 1-2 years of hands-on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience
Preferred Qualifications
1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)
Automotive Service Excellence (ASE) Certification
Strong Understanding of advanced diagnostic processes and automotive systems
Familiarity with North America Product Lines and technical resources
Excellent communication and problem-solving skills for technical support environments
Additional Information / Requirements
· Automotive Service Excellence (ASE) Certification within the first 6 months of employment
· Knowledge of diagnostics and repair tools and Dealer information software
· Basic computer skills, including Word and keyboarding proficiency
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
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