Job Description

Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.


JOB RESPONSIBILITIES

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

CORE COMPETENCIES

Decision Making

• Uses sound judgment to make good decisions based on information gathered and analyzed.
• Considers all pertinent facts and alternatives before deciding on the most appropriate action.

• Commits to decision.

Work Standards

• Sets and maintains high performance standards.
• Pays close attention to detail, accuracy and completeness.
• Shows concern for all aspects of the job and follows up on work outputs.

Problem Solving

• Analyzes problem by gathering and organizing all relevant information.
• Identifies cause and effect relationships.
• Comes up with appropriate solutions.

Planning and Organizing

• Plans and organizes tasks and work responsibilities to achieve objectives.
• Sets priorities. Schedules activities.
• Allocates and uses resources properly.

Composure

• Responds in a constructive manner to situations of heightened pressure, emotions and conflict.
• Achieves mutually agreeable results in a time of conflict.
• Deals with difficult colleagues and clients in a productive manner.

DESIRED SKILLS AND QUALIFICATIONS
• High school diploma required
• Possess strong problem-solving and client service skills
• Basic understanding of computers and networking
• Xerox certification preferred
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn


BENEFITS
• Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• 20 days of paid time off
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution
• Annual company store allowance
• Company vehicle and gas card provided
• Enrollment into monthly bonus opportunity program


WORK ENVIRONMENT

Field-based role requiring frequent travel to customer sites.

"Our growth is mirrored by the quality of people we have invested in." - Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.

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