Customer Service Associate Job at Dean's Stove & Spa, Plantsville, CT

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  • Dean's Stove & Spa
  • Plantsville, CT

Job Description

Job Description

Job Description

What You’ll Do

  • Answer incoming calls and emails related to service and installation requests, providing prompt and professional assistance
  • Create and manage work orders for repairs, annual maintenance, installations, and deliveries
  • Assist with invoicing, processing payments, and closing out completed work orders
  • Maintain accurate and up-to-date records of service calls, customer information, and job status
  • Enter and schedule installation work orders, including dates, costs, fees, and assigned technicians
  • Communicate with customers to confirm appointments and provide timely updates
  • Oversee all installation work orders, including tracking payments, technician notes, photos, and follow-ups
  • Track and record technicians’ daily activities, including completed and incomplete jobs

This position is Tuesday - Saturday 9am - 5pm or 9am to 3pm 

Benefits:

Medical & Dental Insurance

Life Insurance

401K

Paid Time Off

Job Tags

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