We are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Your goals will be to build value for clients that will help protect the company's character and business.
Serve as the first point of contact for customers exploring technical assistance over the phone or email
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Tech savvy with working knowledge of office automation products, databases, and remote control
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and solve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
...(k) retirement options. Join our clients firm as a Retirement Counselor, and use your experience working with 401(k) plans to take your... ...complexity and providing unparalleled client serviceWillingness to travel ~40% and present to large groups with varying levels of...
...Job Description Job Description Red Train Tour Guide / Driver No Experience? No Problem! We'll Train You! Red Train Tour Guide / Driver... ...Learn and share interesting facts about St. Augustine and local attractions. Create a memorable and enjoyable experience...
...Speech/Language Pathology Assistant Qualifications: 1. Current licensure as a Speech/Language Pathology Assistant in the State of Arizona. 2. Hearing Handicapped certification and Sign Language desirable. Alternative to the above qualifications as the Governing...
Registered Nurse (RN) | Long-Term Care Location: Miller, SD Agency: SkyBridge Healthcare Pay: $2,400 per week Shift Information: 12 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position TravelNurseSource is working with...
...matter who they are. We strongly encourage candidates from diverse backgrounds to apply. We'd love to learn about you and how you can amplify our team. Don't see an open role? We're happy to meet great talent. If you don't see a vacancy for the role you're looking for,...