The Service Desk Agent is responsible for supporting the end-user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network, and wifi connectivity, and other computer-related technology.
Location: Work Authorization Status: Vaccination Status: Assignment Information • Remote with exception of equipment pick up on 1st day. Local candidates ONLY • Work location: 2011 N. Soto St Los Angeles, CA 90032 • Campus or Medical Enterprise: Medical Enterprise • Working Job Title: Service Desk Agent • Number of needs: 1 • Max Salary Range: ##### - ##### hourly (non-exempt) • Duration of Assignment: Long term contract • Work hours: 8:00 - 5:00 pm • 2 -3 steps Video/ Teams interview process • Dress code: Business Casual
Summary: The Service Desk Agent is responsible for supporting the end-user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network, and wifi connectivity, and other computer-related technology.
Must-Have: longevity in work history **** Minimum Education: High School Diploma • Minimum of 2 years of IT and 2 years' experience in Desktop and/or Service Desk Support. • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities; • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks. • Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages. Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, no exceptions.
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