Live Chat Support Job at Burjline Builders, New York, NY

clgyMStQTGVNaHF0R3BoUE1mcUlVSEZleUE9PQ==
  • Burjline Builders
  • New York, NY

Job Description

We are seeking a dedicated individual to join our team as a Live Chat Support professional. As a Live Chat Support representative, you will play a crucial role in providing timely and efficient support to our customers through online chat platforms. This position requires exceptional communication skills, problem-solving abilities, and a customer-focused approach to ensure that our customers receive the assistance they need in a polite and professional manner. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity with us.
Responsibilities

  • Respond to customer inquiries and provide product information through live chat.
  • Assist customers with troubleshooting technical issues and escalate complex problems as needed.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Accurately document each customer interaction and follow up when necessary.
  • Work closely with other departments to resolve customer concerns and complaints.
  • Identify trends in customer inquiries and provide feedback to improve products and services.
  • Adhere to company policies and procedures while ensuring customer satisfaction is met.
Requirements
  • Strong written communication skills with a keen eye for detail.
  • Ability to multitask and manage multiple chat conversations simultaneously.
  • Experience in customer service or a related field is preferred.
  • Proficient in using chat and ticketing systems to provide support.
  • Excellent problem-solving skills with a solution-oriented mindset.
  • Ability to remain calm and courteous under pressure.
  • Flexible schedule to accommodate varying shifts, including weekends and holidays.



Locations New York

Job Tags

Flexible hours, Shift work

Similar Jobs

Nashville Public Radio

Communications Manager II Job at Nashville Public Radio

 ...develop and implement a comprehensive internal and external communications strategy that engages employees and supports the companys business...  ..., skills, education, and experience. Benefits, including medical, dental, vision, and more, generally begin after 30 days.... 

Carle Health

RN - Digestive Health Clinic Job at Carle Health

 ...healthcare to individuals, families, and communities within the RN scope of practice as defined by the Illinois Board of Nursing....  ...Performs testing such as Fibroscan, breath tests and video capsule endoscopy Administers vaccines and other injections Provides telephone... 

Glens Falls Hospital

CT Technologist - CT Scan (Medical Imaging) Job at Glens Falls Hospital

Job Description Compensation: $33.08 - $49.62/ hour(Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.) Why Choose...

Keylent Inc

Business Consultant Job at Keylent Inc

 ...Business Consultant TECHM-JOB-30156 Role: Product Owner with AI/Client background Location: Rochester, Minnesota - Remote We are looking for a Product Owner for our Content Automation product Content Automation is a Generative AI solution focused on creating... 

KForce

Tax Senior and Tax Manager Job at KForce

 ...compensation packages including signing bonuses, very liberal PTO, and remote work options.Responsibilities Include:* In this role, the Tax...  ...client-related tax mattersRequirements* Bachelor's degree in Accounting or Law; Master's degree preferred* CPA certification* 2+ years...