Job Description

Travel Counselor

Our specialized travel consultants work in a high-touch service environment to book travel and accommodation for some of our top clients. Working from the comfort of your own home, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Expert in Global Distribution Systems Sabre
• Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back-office systems
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Skills What We're Looking For

• Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise in Sabre.
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently
• Teamwork and openness to feedback

Education HS/GED/Some College

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