Job Description

Concierge Position at Four Seasons Hotel Miami

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue find the best of both big city adventure and a tropical getaway arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep.

The Four Seasons Hotel Miami is looking for a Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Four Seasons Hotels and Resorts has been named by FORTUNE magazine as one of the 100 Best Companies to Work For. Four Seasons is one of only 14 organizations to have the distinction of being recognized every year since the list's inception in 1998 and is the highest ranked hotel company on the list.

Basic Purpose: Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Essential Functions:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Comply with Four Seasons' Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

Minimum Requirement:

• Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
• Some Lifting/Pushing/Pulling/Carrying required of luggage, packages, and boxes up to 50 lbs carried a distance of up to 20 feet.
• Bending/Kneeling required-full range of motion required to retrieve guest luggage and other material needed by guest.
• Mobile Position requiring movement behind the desk, within the hotel, and to / from the storage room.
• Continuous standing for entire shift.

What to Expect:

• Be part of a cohesive team with opportunities to build a successful career with global potential.
• Have the opportunity to engage in diverse and challenging work.
• Derive a sense of pride in work well done.
• Be recognized for excellence.
• We pay a very competitive salary in Miami and offer a robust benefit plan.

Great Benefits:

At Four Seasons Hotel Miami we offer excellent benefits for all our employees. Benefits include but are not limited to: Complementary meals in our staff cafeteria, uniforms and laundry service, affordable and very complete medical package that includes medical, vision and dental plans based on your needs for you and your dependents. Life insurance for you and your dependents at no cost. Accident insurance. 401K Plan and matching contributions. Complimentary nights in our properties around the world for you to enjoy with your family and friends. Great work environment. Join our team!

We look forward to receiving your application!

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