Remote Call Center Supervisor Job at Virtual Vocations Inc, United States

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  • Virtual Vocations Inc
  • United States

Job Description

Managing daily operations and overseeing a team of associates, the full-time Remote Call Center Supervisor will ensure productivity, implement improvement plans, and maintain quality customer service while working from home. Key responsibilities Manage a team of associates, including selection, training, coaching, and performance evaluations Monitor and report key performance indicators (KPIs) to senior management and ensure teams meet production goals Conduct operational training for new hires and maintain compliance with industry regulations Required qualifications Bachelor's degree preferred or equivalent work experience with at least one year of management experience Expert knowledge of laws and regulations governing the industry is highly preferred Strong proficiency in Microsoft applications including Word, Excel, PowerPoint, and Outlook

Job Tags

Full time, Work experience placement, Work from home

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